Innovation, Interaction, Mass Collaboration. These three words and government are not what you would imagine flow together. Times are quickly changing. People are logging online to interact, voice their opinion and connect with others. Government needs to advance alongside the times in order to get a jump-start on the new generation and improve interaction between citizens. By increasingly connecting with its citizens, a government can gain ideas, increase participation, and help make its locality a better place. According to Tapscott and Williams (2006), “’We the People’ is no longer just a political expression – a hopeful ode to the power of the ‘masses’; it’s also an apt description of how ordinary people as employees, consumers, community members and taxpayers now have the power to innovate and to create value on the global stag.” (p. 14-15)
The paper explores the following areas:
• Efficiency: With a successful e-government plan, there is a greater ability to save money and time.
• Crowdsourcing could be used to grasp ideas from citizens as well to earn feedback on various programs. Wikis would be a great example of a way to gain knowledge from crowds.
• A city wikipage can give citizens the option of giving their praises and gripes for various aspects of the city as well as helping improve tourism.
• Mass collaboration will help aid citizens in disaster situations.
• City governments can have citizens vote on various issues either online or through text to encourage an increase in participation.
• Using Social Media tools such as Facebook or Twitter can help cities identify areas that need fixing. Citizens can participate with a tool as simple as a cell phone by having
Critics have responded to these ideas stating they do not believe they will increase participation and it excludes people who do not have access to technology. In reality, tools such as the ones abovementioned help improve efficiency and effectiveness.